COVID-19 Updates

Updates from Horse Country & Our Members

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Update 5/21

UPDATE 5/21: On May 19, Governor Beshear provided updated guidance that outdoor attractions may reopen beginning June 8. In accordance with that guidance, some members of Horse Country may be reopening through the month of June; others will reopen at later dates. If you’re interested in being updated on new dates, you can always join our email list by subscribing below (scroll to the bottom).

While any public space presents a risk of exposure to COVID-19, we are working with our members to establish protocols and adjustments that enhance sanitation, limit access to enclosed spaces, and provide ample space for guests to distance. Additionally, members are monitoring the health of workers and are following guidelines for symptomatic or exposed employees. 

Likewise, we ask you to do the same. As tours reopen, we will be asking our guests to be responsible travelers – if you have been exposed or are feeling unwell, please do not attend experiences. If you are running a fever of more than 100.4 we will ask you please to stay home until a later date. If your tour is impacted by exposure or illness, please contact us and we are happy to reschedule you. 

Also, please note: there are third party service fees associated with making a booking at one of our member locations – cancellations initiated by the guest do mean that the guest incurs those nonrefundable fees, so we just want you to know: if you’re unsure about your plans, we feel confident that there will be availability even if you wait a bit longer to book your tickets and firm up plans. If you have questions about your visit or want to talk it through with one of us, feel free to call 859-963-1004. See you soon!  

Update 5/11

UPDATE 5/11: Today, in Kentucky, things are beginning to change. Our Governor has begun reopening parts of our Commonwealth to activity on a guided plan. While tours are cancelled through the month of May, we don’t have specific information to share with you about future dates yet. We do want you to know we’re working every day to establish best practices for future tours to keep your health and wellbeing, and that of our teams, at the forefront of operations. We look forward to a time we can welcome you back safely and will share updated information as we have it.

Currently, some June tours do still have dates, though it’s possible additional cancellations could occur through the future (including dates beyond June, based on evolving information). We also understand you may be hesitant to book right now for the future, so if we can answer any questions at all, please never hesitate to reach out. We’ll do our best to work with guests and again look forward to welcoming you soon!

We’re asking for your help during this time – if a tour is cancelled, or your travel is impacted, would you consider accepting a voucher for future travel? We know “future travel” is hard to consider right now, so we’re being flexible on the timing; but this will help us be ready to come back strong once things normalize. We also now have gift cards available for sale in case you might consider supporting us in that way for your future travel (available here).

With the postponement of the Kentucky Derby to September 5, we have worked members to ensure all booked guests are able to visit the location(s) of their original booking, on the same day or days of the Derby week as availabile. Our team reached out to everyone who had bookings for the spring Derby week. If you did not hear from us, please check your email – including spam or junk folders – for important information. Feel free to contact us at [email protected] or 859-963-1004. Thank you for your patience and kindness.

Update 3/17

First, we want to thank you for coming to visit us, or considering coming to visit us. Horse Country is a small not for profit organization (if you’ve ever called, chances are you’ve spoken to me, Stephanie or Olivia), and we love that our work is connecting you to our wonderful member locations and their equine charges. 

We recognize, along with the world, this is a constantly evolving situation, with new information sometimes hourly. We’re doing our very best to keep up, make good decisions with our members and update impacted guests as quickly as possible. So, rest assured, if you have an impacted tour – you’ll hear from us. 

As we are a membership organization serving many unique locations, we represent the unique schedules and decisions of those individual places – they too are making their best decisions from day to day. Not everyone is making the same decisions, nor for the same period of time, nor on the same timeline (which is why you may have received more than one contact as cancellations cascade). 

We’re asking for your help during this time – if a tour is cancelled, or your travel is impacted, would you consider accepting a voucher for future travel? We know “future travel” is hard to consider right now, so we’re being flexible on the timing; but this will help us be ready to come back strong once things normalize. We also now have gift cards available for sale in case you might consider supporting us in that way for your future travel (available here).

With the postponement of the Kentucky Derby to September 5, we have worked members to ensure all booked guests are able to visit the location(s) of their original booking, on the same day or days of the Derby week as availabile. Our team reached out to everyone who had bookings for the spring Derby week. If you did not hear from us, please check your email – including spam or junk folders – for important information. Feel free to contact us at [email protected] or 859-963-1004. Thank you for your patience and kindness.


As always, feel free to reach out to us with questions – [email protected] or 859-963-1004.

Sincerely,
Anne Hardy
Executive Director

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