A list of the most frequently asked questions from our tour attendees. Click on each topic to see related questions. Don’t see your question answered here? Give us a call at 859-963-1004 or email us at [email protected].
Tour Information
What type of tour experiences are there?
Horse Country offers tours at 28 different locations that include stallion farms, nursery farms with mares and foals, veterinary clinics, retraining and adoption facilities, a sport horse farm, a racetrack, and an equine feed mill! You can learn more about the different types of experience here.
How long are the tours?
Tours range from 1 to 2 hours in length, though most tours are approximately one hour. The length of each experience will be noted in the tour description. Tours require walking and standing throughout the duration of the tour.
How do I find out about upcoming tour availability?
You can explore upcoming tours here (Link: Upcoming tours page). Unsure of what experience would best suit you? Give us a call at (859) 963-1004 and we’ll help you!
Don’t see availability at a farm you are hoping to visit? Tours and experiences can vary per location dependent on the season. As each location is a working horse farm or business, tours and experiences have to balance with all farm activities. You can subscribe to our email newsletter through our website to be automatically notified of new tour dates and promotional packages as they become available. Our subscribers are always given advanced notice of when tour tickets will go on sale to the public.
Booking Your Tour / Ticket Purchase
How do I book tickets for a tour?
We recommend booking your tour based on one of three ways:
Be sure to choose your location, dates and times carefully! Tickets are non-transferable between locations, and requests for cancellation/refund must be made 48 hours in advance of the tour. If you have any questions or need help, give us a call at (859) 963-1004.
How much do the tours cost?
Ticket prices vary by location and experience, taking into account duration of experience, breadth of experience, etc. Tickets start at $23 per adult per tour and $12.65 per child (under 12 years old) per tour.
May I walk up to a tour at its scheduled time without advance ticket purchase?
Unfortunately, no. Every individual guest must be booked in advance. On-site/on-the-spot reservations are not currently available. When you finalize your booking online or with our customer service team, you will receive an email confirmation and a booking ID. Paper tickets are not required to present at the location.
What are the extra fees on my tickets?
A 15% fee is collected by our booking platform AnyRoad to cover service fees and credit card processing. This fee is not received by Horse Country and is not eligible for refund if a cancellation is requested.
Can my baby/toddler come? Do they need a ticket?
Children ages 0-2 years old do not need a purchased ticket. However, for safety reasons, the infant/toddler will need to be carried or in a stroller for the duration of the tour. Some Horse Country tours are better suited for children than others. Feel free to give the Horse Country office a call if you have questions about your group: [email protected] or 859-963-1004.
Is there a military/senior/student discount?
Retired or active members of the military may call our office to receive a 10% discount on reservations for experiences not categorized as “unique experiences.” Currently, there is no senior/student discount. Seniors and students may book their ticket types according to their age group (kids 2-12, adults 13+).
Do I have to have paper tickets?
No you do not! Our ticketing system will email you a confirmation of your order, but there are no physical/paper tickets to print or present at the time of the tour. Your host location will have your name (or the name of the person who booked the experience) on a list of confirmed guests according to your confirmed transaction. If you did not receive an email confirmation at the time of purchase, please check your spam folder as occasionally our emails are flagged. If you still do not see it, please reach out to us: 859-963-1004 or [email protected] to confirm the status of your reservation.
Is a tip or gratuity expected?
It’s never expected or required, but you are welcome to unless otherwise instructed by the guide.
Does Horse Country have gift certificates?
Yes! Horse Country has a gift certificate program. Gift certificate codes are delivered via email – there is no physical gift card/certificate. The certificates are one-time use only and can be used on all experiences in Horse Country. To purchase a gift certificate and learn more about it, see here.
After You’ve Booked Your Experience
Once you’ve found and booked a ticket – get ready for a behind-the-scenes experience in Horse Country! Here’s the gist:
Cancellations and Refund Policy
What is Horse Country’s tour cancellation policy?
Every experience available in Horse Country has a specific cancellation policy which can be referenced in the experience description before finalizing a booking. Generally speaking:
What if the weather is severe or dangerous?
Tours are conducted rain or shine. In the case of severe weather, a cancellation may occur with a rain check or ticket refund. Horse Country adheres to local and state recommendations in the case of severe weather conditions.
Transportation
When should I arrive for my tour?
Please do not arrive for your experience any earlier than 15 minutes prior to the start of the tour. Horse Country locations are working horse farms and must balance tours and experiences with their farm activities. Few have waiting areas or otherwise for tour guests. Please refer to your email confirmation to see the further arrival instructions
Do you provide transportation to the different farms?
We do not provide transportation between farms. If you need recommendations/referrals to professional tour operators in the area, please reach out to the Horse Country team at 859-963-1004 or [email protected].
How long will it take me to get from one place to the other?
‘Book a Tour’ or ‘Calendar’ and see the address of each tour location and then use Google Maps to look up directions in between the tour locations. You can also use our map function to identify locations in proximity to a starting point of your choosing. Please note that the tours run on a scheduled time and will not wait for attendees who arrive late to the tour.
Can I take an Uber/Lyft to my tour?
Most farms allow guests to arrive via rideshare, but we ask that you have a scheduled ride to leave the farm once your experience has finished. Certain farms do not allow arrivals or pickups by rideshare, which will be denoted in the experience description. If you have a question regarding a certain farm, please call our team at 859-963-1004 or [email protected].
We need help with transportation / itinerary / want to work with a tour operator – who should we contact?
If you need recommendations/referrals to professional tour operators in the area, please reach out to our team at 859-963-1004 or [email protected].
Can we arrive in an RV?
Parking can be limited at different tour locations so please be sure to contact Horse Country at 859-963-1004 to confirm if your preferred tour location can accommodate an RV.
Private and Group Tours
Do you offer private tours?
Yes! We are happy to pass on special requests to the tour locations for approval on a case-by-case basis, please click here to explore availability and request a private tour today.
Please know all private requests submitted online come through as a request which must be approved by the farm. While we ask for your credit card information, you will not be fully charged unless your request is approved. If for some reason, your request cannot be accommodated, the Horse Country team will work with you to find an alternative tour!
Not seeing a date, time or location that suits your group? Don’t hesitate to reach out and inquire with our team. Our Lead Concierge and Customer Service team can help plan private/customized tour experiences. Please contact us at 859-963-1004 or at [email protected].
Do you offer large group tours (20+)?
Yes! Much like private tours, we are here to work with you and our farms to accommodate special requests to tour locations for approval on a case-by-case basis. Private and custom group experiences are perfect for making memories in Horse Country with your colleagues, staff, family and friends. If you are a professional tour/motorcoach operator or group travel provider, we welcome your requests too. Click here to submit an information request form.
Is there a bundling discount?
There is not at this time.
What can and can’t bring on the tour?
Can I bring my dog?
Horse Country loves pets! However, for the safety and well being of all animals and humans, Horse Country guests are not permitted to bring personal pets to member locations during tours. The animals may not participate in a tour, nor may they remain in a vehicle on property during the duration of the tour.
Can I bring my camera?
Absolutely! We encourage making memories of your experience in Horse Country and we hope you’ll share your experience too. Please follow instructions from your tour guide in relation to flash, when photos are most appropriate, etc. It is imperative that we maintain a safe environment for our guests and our horses throughout your experience.
Be sure to tag @VisitHorseCountry on socials after your experience!
What else should I do while I’m in the area?
Where should I eat?
There are many wonderful restaurants to check out here in Lexington for different tastes, interests and budgets. Please go to www.visitlex.com for information on restaurants in the area.
Where should I stay?
Please go to www.visitlex.com for information on hotels and other places to stay in the area.
What else should I do while I am here?
Check out our suggested itineraries (Link: Blog/Itinerary page) for ideas on things to do, see and eat while you are visiting Central Kentucky!
