Part-time position | 30 or less hours per week | In-person position in Lexington, Kentucky
Horse Country is currently seeking qualified applicants for the position of part-time Customer Service Agent in our Lexington, Kentucky office. This position primarily involves communicating with guests via phone and email to assist them in booking tours, along with other tasks related to the mission of the organization.
Successful candidates will demonstrate a strong work ethic and commitment to the mission of the organization. Candidates may be from a variety of backgrounds or with a variety of interest. Please detail any specific qualifications or areas of interest in the cover letter. Equine experience is not required.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES
A Horse Country customer service agent passionately loves Central Kentucky and is an enthusiastic ambassador; knowledgeable on our members (your training involves visits to all our member locations!) and other regional attractions, dining, lodging and more; and has the ability and drive to deliver a great experience to guests over the phone and in email correspondence. Whether it’s a request for Horse Country experience descriptions, help with directions, assistance booking a visit, or recommendations, the Horse Country customer service team can help – or get help. The Horse Country customer service agent is the steward of the brand experience during some of the most critical interactions with guests.
This position also includes daily interaction with our booking technology, AnyRoad, Customer
Relationship Management (CRM) system Hubspot, our merchandise software, Shopify, social media, our email marketing platform, MailChimp, and our cloud service, Google Drive – proficiency, or experience with these technologies or analogous is preferred. Support to Executive Director on administrative needs is included; this position likewise provides support to various key contacts at member locations.
Some essential tasks of this position may include, but are not limited to:
Candidates may be from a variety of backgrounds or with a variety of interests. Please detail any specific qualifications or areas of interest in the cover letter. Equine experience is not required.
ABOUT HORSE COUNTRY
Horse Country, Inc., a 501(c)6 not-for-profit membership organization, unites horse farms, clinics, and equine attractions in a fan development initiative. The organization aims to make fans of farms, horses, and the sport through experiences at member locations. We have already garnered attention and support internationally in industry circles and press.
Horse Country’s mission is to connect guests to the horse, land, and people through experiences that inspire love of the animal and Kentucky. Our vision is to create a lifelong passion for the horse and Kentucky.
Horse Country, Inc. reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.
Customer Service Agent inquiries can be submitted below.